Frequently Asked Questions
Everything you need to know about our fresh floral arrangements and delivery services.
How do I ensure my flowers stay fresh after delivery?
To maximize the life of your bouquet, trim the stems at a 45-degree angle upon arrival and place them in a clean vase with lukewarm water and the included flower food. Keep them away from direct sunlight, heat sources, and ripening fruit.
Do you offer same-day delivery for floral arrangements?
Yes, we offer same-day delivery for orders placed before 1:00 PM in the recipient's time zone. Please note that same-day availability may vary during peak holidays like Valentine's Day and Mother's Day.
What happens if the recipient is not home at the time of delivery?
If no one is available, our couriers will look for a safe, shaded spot to leave the flowers or leave them with a neighbor. We will always leave a door tag or send a notification to the recipient to let them know where the delivery was placed.
Can I customize a bouquet or request specific flowers?
Absolutely. While our seasonal collections are pre-designed, you can contact our floral concierge for custom arrangements. Please note that specific flower requests are subject to seasonal availability.
What is your satisfaction guarantee policy?
We pride ourselves on quality. If your flowers arrive damaged or wilted, please contact us within 24 hours of delivery with a photo of the arrangement, and we will provide a replacement or a full refund.
How are the flowers packaged for shipping?
Our flowers are shipped in specially designed hydration packs to keep them watered during transit. They are secured in reinforced, eco-friendly boxes to prevent movement and petal damage during the journey to your home.