Returns and Refund Policy
We strive for perfection in every bouquet, but if your flowers arrive damaged or wilted, please notify us within 24 hours for a replacement or full refund. Due to the perishable nature of our products, we cannot accept returns on items that have already been delivered in healthy condition.
Photo Documentation
Take a clear photograph of the flowers and the packaging immediately upon arrival to document any issues or damage.
Contact Support
Email our customer service team within 24 hours of delivery with your order number and the photos attached.
Quality Review
Our floral experts will review your claim within one business day to determine if the product meets our freshness guarantee.
Resolution
Once approved, we will either dispatch a fresh replacement bouquet immediately or issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing